At Cosmo Coutures, your satisfaction is our top priority. We understand that sometimes things don’t work out as planned, and we want to ensure that returning items is as easy and straightforward as possible. Below is a detailed overview of our Returns Policy:

Return Eligibility

• Return Window: You may return most items within 30 days of receiving your order. This allows you ample time to review your purchase and ensure it meets your expectations.
• Condition of Items: To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Please ensure that the products are in a resellable state when you initiate a return.
• Non-Returnable Items: Certain items, such as custom or personalized products, may not be eligible for return. For specific inquiries regarding the returnability of an item, please contact us at [email protected].

Return Process

1. Initiate a Return: To start the return process, please email us at [email protected]. Include your order number and the reason for the return in your email. Our customer service team will provide you with a return authorization and instructions on how to proceed.
2. Packing Your Return: Carefully pack the items in their original packaging to prevent damage during transit. Ensure that the return authorization number is included in the package to facilitate a smooth return process.
3. Shipping the Return: Send your return package to the address provided by our customer service team. Please note that the cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part.

Refunds and Exchanges

• Processing Time: Once we receive your returned items, we will inspect them to ensure they meet our return criteria. Refunds will be processed within 7-10 business days after the inspection. The refund will be issued to the original payment method used for the purchase.
• Exchanges: If you wish to exchange an item, please specify this in your return request. If the exchange is approved, we will provide instructions on how to return the original item and ship the replacement item. Please note that any price differences between the exchanged items will be adjusted accordingly.

Defective or Incorrect Items

• Defective Items: If you receive a defective or damaged item, please contact us immediately at [email protected]. We will arrange for a replacement or refund as quickly as possible and cover the return shipping costs.
• Incorrect Items: If you receive an item that does not match your order, please notify us within 7 days of receiving your shipment. We will work with you to correct the issue and ensure you receive the correct product.

Contact Us

For any questions or assistance with your return, please reach out to us at [email protected]. Our customer service team is dedicated to ensuring your complete satisfaction and will assist you throughout the return process.

Thank you for shopping with Cosmo Coutures. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.